Definitions and Interpretation

In these Terms, unless the context requires otherwise:

Headings are for convenience only and do not affect construction. The singular includes the plural. "Including" means "including without limitation". References to statutes include statutory modification or re-enactment.

Acceptance, Capacity and Applicability

Your access to or use of the Platform, submission of any form, completion of any assessment, booking of any appointment, or payment of any fee constitutes unconditional acceptance of these Terms and of the Privacy Policy, which is incorporated herein by reference.

You represent that you are at least eighteen (18) years of age and competent to contract under Section 11 of the Indian Contract Act, 1872. The Programme is not offered to minors. Where a User is enrolled by a guardian or family member, that person accepts these Terms on the User's behalf and warrants their authority to do so.

These Terms operate together with any programme-specific schedule, enrolment form or plan document you sign or accept. In the event of conflict, the programme-specific document prevails only to the extent of the inconsistency, and only where it does not dilute Clauses 3, 5, 6, 13 or 14.

Nature of the Programme — Express Non-Medical Character

The Programme is an educational and lifestyle-support programme grounded in dietary modification, physical activity, sleep and stress practices, and traditional Indian wellness principles, including preparations and food articles of Ayurvedic and nutraceutical origin.

The Programme is expressly not, and shall not be construed as, any of the following:

1. the practice of medicine, surgery, pathology or any recognised system of medicine;
2. a clinical service, hospital service, diagnostic service or emergency service;
3. the prescription, dispensing or supply of any drug within the meaning of the Drugs and Cosmetics Act, 1940;
4. telemedicine or teleconsultation within the meaning of the Telemedicine Practice Guidelines, 2020;
5. a substitute, whether partial or complete, for consultation with, examination by, or treatment under an RMP.

No Practitioner–Patient Relationship

No practitioner–patient, physician–patient or fiduciary relationship is created between you and the Company, or between you and any coach, counsellor, dietitian, consultant or personnel engaged by the Company, by reason of your use of the Platform or enrolment in the Programme.

Where any personnel engaged by the Company hold professional registration in any system of medicine, they act within the Programme in a lifestyle and nutrition advisory capacity only, and not in the exercise of clinical judgment, diagnosis or prescription, unless a separate written clinical engagement is executed with you and expressly identified as such.

Communications through the Platform — including chat, email, WhatsApp, video calls or telephone — are administrative and educational. They do not constitute a clinical consultation and no clinical record is created thereby.

No Diagnostic, Curative, Preventive or Therapeutic Claims

The Company makes no claim, representation, assurance, warranty or promise, whether express or implied, that the Programme or any component of it diagnoses, treats, cures, mitigates, prevents or reverses diabetes mellitus, pre-diabetes, insulin resistance, or any other disease, disorder, condition or complication.

The words "reverse", "reversal", "remission", "control", "correction" and cognate expressions, wherever they appear on the Platform, in the Programme name, or in any marketing material, are used in an ordinary, non-technical, lifestyle sense — referring to the general aspiration of improving metabolic health through diet, activity and habit change. They are not, and must not be read as, therapeutic claims, drug claims, or claims of cure.

No statement made on the Platform has been evaluated by the Food Safety and Standards Authority of India, the Central Drugs Standard Control Organisation, the Ministry of AYUSH, or any regulatory authority, as a claim of treatment or cure.

No employee, contractor, coach, affiliate, reseller or representative of the Company is authorised to make any curative or therapeutic claim on the Company's behalf. Any such statement, if made, is made without authority, is void as against the Company, and creates no liability whatsoever for the Company.

Mandatory Continuation of Prescribed Medical Treatment

Diet and lifestyle change can materially alter blood glucose and blood pressure. If you take insulin, sulfonylureas or other glucose-lowering agents, dietary change without medical supervision may precipitate hypoglycaemia, which can be serious and, in severe cases, life-threatening. Comparable risks attach to anti-hypertensive and other chronic medication.

Accordingly, as a continuing condition of enrolment, you undertake to:

1. remain under the ongoing care of your treating RMP for the entire duration of the Programme;
2. disclose your participation in the Programme to that RMP;
3. obtain, and act upon, that RMP's directions in respect of any medication adjustment;
4. maintain such monitoring — including self-monitoring of blood glucose and periodic laboratory investigation — as your RMP directs;
5. seek immediate medical attention on the appearance of any warning symptom, including but not limited to giddiness, sweating, confusion, palpitations, blurred vision, breathlessness, chest pain, persistent vomiting, or any altered level of consciousness.

The Platform is not monitored around the clock and is not an emergency service. In any emergency, contact your RMP or the nearest hospital, or dial 112, immediately.

Eligibility, Exclusions and Cautions

The Programme is designed for adults seeking general lifestyle and nutritional support. It is not suitable, and must not be undertaken without express written clearance from your treating RMP, if you fall within any of the following categories:

• Type 1 diabetes mellitus, latent autoimmune diabetes in adults, or any insulin-dependent state;
• pregnancy, planned pregnancy, gestational diabetes, or lactation;
• chronic kidney disease, impaired renal function, or dialysis;
• hepatic impairment or chronic liver disease;
• a history of diabetic ketoacidosis, hyperosmolar state, or recurrent or unawares hypoglycaemia;
• advanced complications, including proliferative retinopathy, active diabetic foot ulceration, gastroparesis or autonomic neuropathy;
• cardiac disease, recent cardiovascular or cerebrovascular event, or arrhythmia;
• diagnosed eating disorder or a history of disordered eating;
• active malignancy, immunosuppression, or post-transplant status;
• age below 18 years;
• concurrent use of anticoagulants, immunosuppressants, thyroid medication, or any drug with a narrow therapeutic index.

The Company reserves an absolute and unqualified right to decline enrolment, or to discontinue any User's participation, without assigning reason, where in its assessment participation would be unsuitable.

Your Representations, Warranties and Obligations

You represent, warrant and undertake, on a continuing basis, that:

1. all information supplied by you — in intake forms, assessments, consultations or otherwise — is true, accurate, complete and current, and that you will promptly notify the Company of any material change;
2. you have disclosed all existing diagnoses, medications, supplements, allergies, intolerances, surgical history and pregnancy status;
3. you have satisfied yourself, in consultation with your RMP, that participation is appropriate for you;
4. you will follow the Programme in a reasonable and moderate manner and will not adopt extreme restriction, prolonged fasting, or excessive exertion beyond what is set out;
5. you will not resell, redistribute, reproduce or commercially exploit any Content;
6. you will not use the Platform for any unlawful purpose or in any manner that impairs its operation.

Non-disclosure or misstatement of material health information relieves the Company of all responsibility in respect of any consequence arising from or contributed to by such non-disclosure or misstatement, and entitles the Company to terminate your enrolment forthwith without refund.

Assessments, Risk Scores and Generated Reports

The Platform provides self-assessment questionnaires, scoring tools and automatically generated reports. These are educational and self-reflective instruments only. They:

1. are generated algorithmically from your own self-reported, unverified inputs;
2. involve no physical examination, no laboratory investigation, and no clinical review;
3. do not constitute a diagnosis, a screening test, a prognosis, or a prediction of any medical outcome;
4. are not validated diagnostic instruments and carry no clinical accuracy warranty;
5. may be inaccurate, incomplete or inapplicable to your circumstances.

Any score, risk category, colour indicator, projected complication or urgency language appearing in such a report is an illustrative educational device intended to encourage reflection and professional consultation. It is not a finding of fact about your body and must not be relied upon as such. A low or favourable score does not mean you are healthy; a high or adverse score does not mean you are ill. In either case, the appropriate response is consultation with an RMP.

Food Articles, Supplements and Herbal Preparations

Where the Programme references or supplies any supplement, nutraceutical, herbal or Ayurvedic preparation:

1. such item is a food or health supplement regulated under the Food Safety and Standards Act, 2006 and the regulations framed thereunder, or a preparation under the Drugs and Cosmetics Act, 1940 in respect of Indian systems of medicine, as applicable;
2. it is not a drug, is not intended to treat or cure any disease, and is intended only for general nutritional or wellness support;
3. it is to be consumed strictly as directed, and never in excess of the stated quantity;
4. botanical and herbal substances may interact with prescribed medication — including glucose-lowering, anticoagulant, thyroid, antihypertensive and immunosuppressant drugs — and may potentiate or diminish their effect. You must disclose every such item to your RMP and pharmacist before commencing it.
5. allergy, intolerance, idiosyncratic reaction and gastrointestinal disturbance are possible. Discontinue immediately and seek medical attention on any adverse reaction;
6. where any item is manufactured or supplied by a third party, the Company acts as a facilitator only. Product composition, licensing, quality, safety, labelling and statutory compliance are the exclusive responsibility of the manufacturer or licence holder, whose warranty alone shall apply.

You are advised to verify the FSSAI licence number or AYUSH manufacturing licence number printed on any product before use, and to retain the packaging and batch number.

No Guarantee, Assurance or Warranty of Outcome

No result of any kind is guaranteed, assured, promised or warranted.

Metabolic response varies widely between individuals and depends on genetics, disease duration, residual pancreatic function, adherence, concurrent medication, comorbidity, stress, sleep, age and numerous factors outside the Company's knowledge or control. Outcomes achieved by any other participant are specific to that individual and constitute no representation as to what you may achieve.

No representation is made that participation will reduce your medication requirement, alter any laboratory parameter, prevent any complication, or produce any measurable change whatsoever. Any figure, percentage, timeline, range or outcome mentioned anywhere on the Platform or in marketing material is illustrative and aspirational only and forms no part of this contract.

Voluntary Participation and Assumption of Risk

Your participation is entirely voluntary. You acknowledge that dietary modification, fasting protocols, physical exercise and the consumption of herbal or nutraceutical preparations carry inherent risks, including hypoglycaemia, hyperglycaemia, dehydration, electrolyte disturbance, gastrointestinal upset, allergic reaction, musculoskeletal injury, fatigue and aggravation of pre-existing conditions.

Having been fully informed of these risks by this Clause, you knowingly, voluntarily and expressly assume all such risks, and undertake to exercise your own independent judgment, in consultation with your RMP, before adopting any element of the Programme.

Disclaimer of Warranties

The platform, the programme and all content are provided on an "as is" and "as available" basis, without warranty of any kind.

To the fullest extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, currency, non-infringement, uninterrupted availability, or freedom from error or malicious code.

Nutritional and traditional-wellness knowledge evolves. Content may become outdated, may not reflect current scientific consensus, and may not apply to your circumstances. The Company assumes no obligation to update any Content.

Limitation and Exclusion of Liability

To the maximum extent permitted by applicable law:

1. The Company, its directors, officers, employees, consultants, coaches, contractors, affiliates and agents shall not be liable for any injury, illness, deterioration, complication, hospitalisation, disability, death, loss, damage, cost or expense arising out of, or in any way connected with, your use of the Platform, your participation in the Programme, your consumption of any item referenced therein, or your reliance on any Content.
2. The Company shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profit, income, opportunity, data, reputation or goodwill, whether foreseeable or not, and whether arising in contract, tort, negligence, strict liability, statute or otherwise.
3. The Company's aggregate liability arising from all claims, whatever their basis, shall in no event exceed the total fees actually received by the Company from you in the three (3) months immediately preceding the event giving rise to the claim.
4. The Company shall bear no liability whatsoever for any consequence arising from your failure to consult an RMP, your withholding or misstatement of health information, your deviation from the Programme as set out, your alteration of prescribed medication, or your delay in seeking medical attention.

These limitations apply even if the Company has been advised of the possibility of such loss and even if a limited remedy is found to have failed of its essential purpose. Nothing in these Terms excludes liability which cannot lawfully be excluded under applicable Indian law.

Indemnity

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants and agents from and against all claims, demands, proceedings, liabilities, losses, damages, penalties, costs and expenses, including reasonable legal fees on a full indemnity basis, arising out of or relating to:

1. your breach of these Terms or of any representation or warranty made herein;
2. your provision of false, incomplete or misleading information;
3. your failure to obtain or follow the advice of an RMP;
4. your unauthorised use, reproduction or distribution of Content;
5. any claim brought by a third party in consequence of your acts or omissions.

Fees, Payment, Taxes and Refunds

Fees are as published on the Platform or as set out in your enrolment document, and are payable in advance in Indian Rupees. All fees are exclusive of Goods and Services Tax and other applicable levies, which shall be charged additionally at prevailing rates.

No refund of fees. All fees are non-refundable, in whole and in part, once your programme has commenced. In place of a monetary refund the Company offers a Programme Redesign — a rebuilding of your plan, at no additional charge, where the plan issued does not fit your routine, dietary practice, constraints or capacity. The Refund Policy published on the Platform sets out this remedy in full and forms part of these Terms.

No refund arises on account of dissatisfaction with results, non-achievement of any expected outcome, non-adherence, voluntary discontinuation, unavailability, or termination for breach — the Programme being an outcome-independent service as set out in Clause 11. Fees are for access to guidance, materials and support, and not for any result. Fees are not transferable or convertible to credit.

The foregoing does not affect: (a) the return of duplicate, excess or failed-transaction amounts, which are processed in every case; or (b) the full return of fees where the Company declines or cancels an enrolment before the programme has commenced. Such amounts are returned to the original payment instrument within seven (7) to ten (10) working days, subject to banking timelines.

Payments are processed by third-party payment gateways. The Company does not store card credentials and is not liable for gateway failure, decline or delay.

Suspension, Termination and Discontinuation

The Company may suspend or terminate your access, immediately and without refund, where you breach these Terms, supply false information, behave abusively toward personnel, misuse Content, or where continued participation appears in the Company's assessment to be unsafe or unsuitable for you.

You may discontinue at any time by written notice to care@reversemydiabetes.co. Discontinuation does not entitle you to refund save as provided in Clause 16. Clauses 5, 6, 8, 11 to 15, 18, 19 and 25 to 27 survive termination.

Intellectual Property

All Content, together with the name "Reverse My Diabetes", associated logos, marks, characters, artwork, assessment logic, report formats, plans and compilations, is the exclusive property of the Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and applicable international law.

You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Content solely for your own non-commercial use during your enrolment. You may not copy, reproduce, republish, screenshot for distribution, translate, adapt, resell, licence or create derivative works from any Content. All rights not expressly granted are reserved.

Data Protection and Confidentiality

Personal data, including health-related data, collected through intake forms, assessments and consultations is processed in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules framed thereunder, and our Privacy Policy.

By submitting such data you provide free, specific, informed, unconditional and unambiguous consent to its collection, storage and processing for the purposes of delivering the Programme, generating assessments and reports, communicating with you, and meeting legal obligations. You may withdraw consent at any time by writing to the Grievance Officer, following which the Company may be unable to continue providing the Programme.

The Company applies reasonable security practices and procedures. However, no method of electronic transmission or storage is entirely secure, and the Company does not warrant absolute security. Anonymised and aggregated data may be used for internal analysis and service improvement.

Consent to Communications

By providing your contact details you consent to receive calls, SMS, WhatsApp messages, email and other communications from the Company concerning the Programme, appointments, reminders and offers, and you waive any registration under the Do Not Disturb or National Customer Preference Register to the extent of such communications. You may opt out of promotional communications at any time; transactional and safety communications will continue while you remain enrolled.

Testimonials, Case Narratives and Marketing Material

Testimonials, before-and-after narratives, reported values and case descriptions appearing on the Platform are individual, unverified accounts voluntarily shared by participants. They are not typical, not verified by independent audit, not clinically validated, and not representative of what any other person may experience. They constitute no representation, warranty or assurance by the Company and are published for illustrative purposes alone.

Any illustrative character, mascot or narrative device used in the Company's educational or marketing material is a fictional communication aid. It does not represent any medical entity, mechanism, diagnosis or clinical process, and nothing depicted through it is a statement of medical fact.

Third-Party Content, Links and Providers

The Platform may link to or reference third-party websites, products, laboratories, practitioners or suppliers. Such references are for convenience only and imply no endorsement. The Company exercises no control over third-party content, services, pricing or conduct, and disclaims all liability in respect thereof. Your dealings with any third party are solely between you and that party.

Force Majeure

The Company shall not be liable for any failure or delay in performance caused by any event beyond its reasonable control, including act of God, epidemic, pandemic, public health measure, governmental or regulatory action, change of law, war, civil unrest, strike, fire, flood, failure of power, internet, telecommunications or hosting infrastructure, or cyber-attack.

Amendment of Terms

The Company may amend these Terms at any time. The amended version takes effect on publication on the Platform with a revised effective date. Continued use of the Platform or the Programme after such publication constitutes acceptance. You are responsible for reviewing these Terms periodically.

General Provisions

Severability. If any provision is held invalid, illegal or unenforceable, it shall be severed or read down to the minimum extent necessary, and the remaining provisions shall continue in full force.

No waiver. No failure or delay in exercising any right operates as a waiver, and no single or partial exercise precludes further exercise.

Entire agreement. These Terms, together with the Privacy Policy and any enrolment document, constitute the entire agreement between the parties and supersede all prior representations, understandings, brochures, advertisements, social media content and oral statements. You confirm that you have not relied upon any representation not expressly set out herein.

Assignment. You may not assign your rights hereunder. The Company may assign or novate these Terms to any successor or affiliate.

No agency. Nothing herein creates any partnership, joint venture, agency or employment between the parties.

Language. These Terms are executed in English. Any translation is for convenience; in the event of conflict, the English version prevails.

Governing Law, Jurisdiction and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India.

The parties shall first attempt to resolve any dispute amicably through written negotiation within thirty (30) days of written notice. Failing resolution, the dispute shall be referred to arbitration by a sole arbitrator appointed by the Company, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Noida, Uttar Pradesh, and the proceedings shall be conducted in English. The arbitral award shall be final and binding.

Subject to the foregoing, the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh shall have exclusive jurisdiction. Nothing in this Clause limits any right you may have to approach a consumer forum under the Consumer Protection Act, 2019.

Grievance Officer

In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer may be contacted at:

Complaints will be acknowledged within forty-eight (48) hours and resolved within thirty (30) days of receipt.

Who We Are and What This Policy Covers

Reverse My Diabetes is a sole proprietorship concern carrying on business through its proprietor, [Vivek — FULL LEGAL NAME], having its principal place of business at Plot No. 41, Block B, Sector 58, Noida, Uttar Pradesh 201301, India ("we", "us", "our"). For the purposes of the Digital Personal Data Protection Act, 2023, we act as the Data Fiduciary in respect of the personal data described in this Policy.

This Policy applies to all personal data collected through our website, intake forms, assessment tools, report generators, consultations, telephone and messaging channels, and to data collected in the course of delivering the Programme. It should be read together with our Terms & Conditions and Refund Policy, which it forms part of.

This Policy is issued in accordance with the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Definitions

Categories of Data We Collect

Identity and contact data

Name, age or date of birth, gender, mobile number, email address, city and postal address where materials are to be dispatched.

Health data you choose to share

Reported diagnosis and duration, current medication and dosage, height, weight and waist measurement, blood glucose or HbA1c values you report to us, family history, existing complications or comorbidities, allergies and intolerances, dietary pattern, activity level, sleep, stress, smoking and alcohol use, and your responses to our assessment questionnaire.

Programme and interaction data

Appointment history, consultation notes made by our team, plans issued to you, adherence updates you report, correspondence with us, and support tickets or grievances.

Transaction data

Fee amount, date, invoice number, and payment reference identifiers returned by our payment gateway. We do not collect or store your card number, CVV, UPI PIN or net-banking credentials at any time. Those are handled entirely by the gateway.

Technical data

IP address, browser type and version, device and operating system, referring page, pages viewed, time spent, and cookie identifiers, collected automatically when you use the website.

How We Collect It

1. Directly from you — when you complete an intake form, take the assessment, book an appointment, speak to our team, or write to us.
2. Automatically — through cookies and server logs when you browse the website.
3. From a person acting for you — where a family member or guardian enrols you, in which case they warrant that they have your authority to share your data.
4. From documents you upload — laboratory reports or prescriptions you voluntarily send us. We do not obtain these from any laboratory or hospital directly, and we hold no arrangement with any such institution to receive your records.

Purposes for Which We Process Your Data

We process your Personal Data only for the following itemised purposes:

We will not process your Personal Data for any purpose not listed above without first giving you notice and obtaining fresh consent.

Consent and Lawful Basis

We process your Personal Data on the basis of your consent, which under the DPDP Act must be free, specific, informed, unconditional and unambiguous, given by a clear affirmative action, and limited to the data necessary for the stated purpose.

You give that consent by ticking the consent box presented at the point of collection. We do not treat continued browsing, silence, or a pre-ticked box as consent. Where we process data for certain legitimate uses permitted by law — for instance, complying with a court order or a tax obligation — we may do so without separate consent, as the Act allows.

Assessment Tools and Automated Report Generation

Our assessment questionnaire and report generator apply a fixed rule-based logic to the answers you give. The resulting score, risk band and report are produced automatically, without a human reviewing your answers at the moment of generation.

You should understand what this means for your data:

1. the output is derived solely from what you self-report, and is not verified against any clinical record;
2. the output is an educational device and is not a diagnosis, screening result or prognosis, as set out in Clause 9 of our Terms;
3. your responses and generated report are stored against your record so that our team can refer to them during consultation;
4. no automated decision producing a legal or similarly significant effect on you is taken on the basis of this output;
5. you may ask us to explain how a score was arrived at, and to correct any input that is wrong.

Sharing and Disclosure

We share your Personal Data only in the following circumstances, and only to the minimum extent required:

1. With our own team — the coaches, dietitians, consultants and support staff engaged in delivering your Programme, on a strict need-to-know basis, each bound by written confidentiality obligations.
2. With Data Processors acting on our instructions — our website host, form and database provider, email and messaging provider, video-consultation provider, and analytics provider. Each is engaged under contract, may process your data only for our stated purposes, and may not use it for their own.
3. With our payment gateway — to process your fee. The gateway acts as an independent controller of the payment credentials it collects, under its own policy.
4. With a courier or logistics provider — your name, address and phone number only, where materials are dispatched to you.
5. With a Registered Medical Practitioner — only where you expressly ask us to, or where you have given specific written consent for us to correspond with your treating doctor.
6. Where the law requires it — in response to a lawful order, summons, notice or direction from a court, tribunal, or statutory or regulatory authority, or where disclosure is necessary to protect life or prevent serious harm.
7. On a business transfer — where the business is sold or transferred, subject to the transferee accepting obligations no less protective than those in this Policy, and to notice being given to you.

We do not sell, rent, licence or trade your personal data. We do not disclose your health data to insurers, employers, lenders, marketers or data brokers under any circumstances.

Storage Location and Cross-Border Transfer

Your Personal Data is stored on servers located in [INDIA / NAME THE REGION]. Certain of our Data Processors — for example email, hosting or analytics providers — may store or process data on infrastructure located outside India. Where this occurs, transfer is made only to countries not restricted by the Central Government under Section 16 of the DPDP Act, and under contractual terms requiring protection equivalent to that provided by this Policy.

How Long We Keep Your Data

On expiry of the applicable period, or on your erasure request under Clause 12, we erase your Personal Data and require our Data Processors to do the same, except where retention is required by law. Data retained solely for legal or tax purposes is kept in restricted storage and is not used for any other purpose.

Security Safeguards

We implement reasonable security practices and procedures proportionate to the sensitivity of the data we hold, including:

• encryption of data in transit using TLS across the website, forms and assessment tools;
• access control, so that team members see only the records they need for their role;
• individual accounts with strong authentication, and no shared logins for systems holding health data;
• confidentiality undertakings from every person and processor with access;
• periodic review of access rights and prompt revocation on a team member's exit;
• backups, and a documented procedure for detecting and responding to a breach.

No system of electronic transmission or storage is entirely secure, and we do not warrant absolute security. You are responsible for keeping any account credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

Your Rights as a Data Principal

Under the DPDP Act, 2023, you hold the following rights, exercisable free of charge by writing to the Grievance Officer at Clause 20:

1. Right to access — to obtain a summary of the Personal Data we hold about you, the processing activities undertaken, and the identities of the Data Fiduciaries and Processors with whom it has been shared.
2. Right to correction and updating — to have inaccurate or misleading data corrected, incomplete data completed, and outdated data updated.
3. Right to erasure — to have your Personal Data erased, save where retention is required by law or for the establishment or defence of a legal claim.
4. Right of grievance redressal — to a readily available means of registering a grievance with us, before approaching the Data Protection Board of India.
5. Right to nominate — to nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

We will respond to any such request within thirty (30) days. We may ask you to verify your identity before acting, so that we do not disclose your data to the wrong person.

You also owe duties under Section 15 of the Act, including not furnishing false particulars, not impersonating another person, and not raising a false or frivolous grievance.

Withdrawing Your Consent

You may withdraw your consent at any time, with the same ease as it was given, by writing to care@reversemydiabetes.co. Withdrawal takes effect prospectively and does not affect the lawfulness of processing carried out before it.

Please note the consequence: because the Programme is delivered on the basis of the health information you share, withdrawing consent for the processing of that information will ordinarily mean we can no longer continue to deliver the Programme to you. We will tell you clearly if that is the case before acting on your withdrawal. Withdrawal of consent does not entitle you to a refund of fees, which is governed by our Refund Policy.

Cookies and Analytics

We use cookies and similar technologies for these purposes:

• Strictly necessary — to maintain your session, remember your progress through the assessment, and secure form submission. These cannot be disabled without breaking the site.
• Analytics — to understand which pages are used and where people leave the assessment, so we can improve it. These are set only with your consent.
• Marketing — [STATE WHETHER YOU RUN RETARGETING PIXELS — e.g. Meta, Google Ads. If yes, they must be named here and consent obtained.]

You may accept or decline non-essential cookies through the consent banner shown on first visit, change your choice at any time, and additionally block or delete cookies through your browser settings.

Communications You Will Receive

By providing your contact details you consent to receive calls, SMS, WhatsApp messages and email from us relating to your enrolment, appointments, plan delivery and safety reminders. These are transactional and will continue while you remain enrolled.

Promotional communications — offers, new programmes, campaigns — are sent only with your consent and carry an opt-out in every message. You may opt out at any time by replying STOP or writing to us, without affecting your enrolment.

Children's Data

The Programme is offered only to adults aged 18 and above. We do not knowingly collect Personal Data of any child. Where we process the data of a child or of a person with a disability who has a lawful guardian, we do so only with verifiable consent of the parent or guardian, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at such person, as required by Section 9 of the DPDP Act.

If you believe a child's data has been submitted to us, write to us at once and we will erase it.

Personal Data Breach

In the event of a personal data breach, we will notify the Data Protection Board of India and each affected Data Principal in the form and manner prescribed under the DPDP Act and the rules made thereunder, without undue delay. Our notice to you will describe the nature and extent of the breach, its likely consequences, the measures we have taken, and the steps you should take to protect yourself.

What We Will Never Do

Changes to This Policy

We may update this Policy from time to time. The revised version takes effect on publication here with a new effective date. Where a change materially affects how we use your data, we will notify you by email or through the Platform, and where the law requires it, we will seek fresh consent rather than rely on your continued use.

Grievances and Escalation

If you have any question about this Policy, or wish to exercise any right under Clause 12, or wish to complain about how we have handled your data, contact:

We will acknowledge your grievance within forty-eight (48) hours and resolve it within thirty (30) days of receipt.

If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India constituted under the DPDP Act, 2023, in the manner prescribed by it.

Scope

This Policy applies to all fees paid to Reverse My Diabetes, a sole proprietorship concern carrying on business through its proprietor, [Vivek — FULL LEGAL NAME], having its principal place of business at Plot No. 41, Block B, Sector 58, Noida, Uttar Pradesh 201301, India ("we", "us", "our"), in respect of enrolment in the Programme, consultations, plan design, support, and any materials supplied.

Terms defined in our Terms & Conditions carry the same meaning here. Where this Policy and the Terms differ on a question of fees, this Policy prevails.

What the Fee Pays For

You are paying for professional time and personalised work product. Specifically, the fee covers:

1. review of your intake information, assessment responses and reported history;
2. design of an individual dietary, activity and lifestyle plan for you;
3. consultations, follow-up reviews and support over the programme period;
4. access to proprietary educational content, tools and materials;
5. revision of your plan as your circumstances change.

Once a plan has been designed for you and disclosed to you, it cannot be un-delivered, returned, or resold to anyone else. This is the reason the fee is not refundable, and the reason we offer a substantive alternative remedy instead.

No Refund of Fees

All fees paid are non-refundable, in whole and in part, once your programme has commenced.

Your programme is treated as having commenced on the earlier of: the date your first consultation is held; the date your plan or any part of it is issued to you; or the date access to programme content or materials is granted.

Without limiting the above, no refund arises on any of the following grounds:

1. dissatisfaction with results, or non-achievement of any expected or hoped-for outcome;
2. your blood glucose, HbA1c, weight or any other parameter not changing as you wished;
3. your medication requirement not reducing;
4. non-adherence, whether partial or complete, to the plan issued to you;
5. your voluntary discontinuation, loss of interest, or change of mind;
6. unavailability, travel, work commitments, relocation or scheduling difficulty on your part;
7. your failure to attend scheduled consultations or to respond to follow-up;
8. your preference for a different practitioner, method, system of medicine or provider;
9. termination of your enrolment for breach under Clause 9 below.

Fees are not transferable to another person, not convertible to credit, and not exchangeable for goods or other services, save where we expressly agree in writing.

The Programme Redesign Remedy

In place of a monetary refund, we offer a contractual remedy which we regard as more useful to you: Programme Redesign.

If the plan issued to you is not working — because it does not fit your routine, your food habits, your budget, your family's cooking, your work pattern, your travel, your appetite, your religious or cultural dietary practice, or a change in your medical circumstances — you may ask us to rebuild it. On a valid request we will:

1. review with you, in a dedicated consultation, what is not working and why;
2. redesign your dietary, activity and lifestyle plan around the constraint identified;
3. substitute foods, preparations, timings and routines for alternatives you can actually sustain;
4. adjust the intensity or pace of the programme where it is proving unrealistic;
5. reschedule your remaining consultations to suit your availability;
6. reissue the revised plan and continue support for the balance of your programme period.

Programme Redesign is provided at no additional charge and may be requested [STATE LIMIT — e.g. up to two times, or as often as reasonably necessary] during your programme period. It does not extend the programme period unless we agree otherwise in writing.

How to Request a Redesign

Write to care@reversemydiabetes.co from the email address registered with us, stating your name, registered mobile number, and what specifically is not working for you. The more concrete you are, the better we can rebuild the plan.

Requests may be made at any time during your programme period. A request made after the programme period has ended will be considered on a goodwill basis, but is not an entitlement under this Policy.

What the Redesign Does Not Cover

Programme Redesign is a revision of the plan we have designed for you. For the avoidance of doubt, it does not include and cannot be converted into:

1. a refund, credit note, voucher, partial reimbursement or set-off of any kind;
2. a guarantee that the revised plan will produce any particular result;
3. any medical treatment, prescription, diagnosis or clinical intervention, none of which we provide, as set out in Clauses 3 and 5 of our Terms;
4. an extension of the programme period, save at our discretion;
5. a change to the medication prescribed to you, which is a matter for your treating Registered Medical Practitioner alone.

Payment Errors and Failed Transactions

The following are not refunds of fee but returns of money that was never due, and will be processed in every case:

Report any such error to care@reversemydiabetes.co with the transaction reference. Verified amounts are returned to the original payment instrument within seven (7) to ten (10) working days, subject to your bank's or the payment gateway's own processing timelines, which are outside our control. Gateway or bank charges levied on the original transaction are not recoverable from us.

Cancellation by Us Before Commencement

If we decline or cancel your enrolment before your programme has commenced — for example because Clause 7 of our Terms makes the Programme unsuitable for you, or because we are unable to deliver it — the fee paid is returned to you in full, without deduction, within seven (7) to ten (10) working days.

This is the one circumstance in which a full monetary return of the programme fee arises.

Termination for Breach

Where we terminate your enrolment under Clause 17 of our Terms — for breach, for supply of false or materially incomplete health information, for abusive conduct toward our team, or for misuse of our content — no refund and no Redesign arises, and any fee paid stands forfeited.

Medical Circumstances

If a Registered Medical Practitioner treating you advises in writing that you should not continue with a lifestyle or dietary programme — for instance on the diagnosis of a condition listed in Clause 7 of our Terms, or on pregnancy — write to us with that advice.

We will place your programme on hold at no cost, preserving the unused balance of your programme period for resumption within twelve (12) months, if and when your practitioner clears you to resume. Your safety comes before your schedule, and you should never continue a programme against medical advice in order to protect a fee. No monetary refund arises in these circumstances, but nothing is lost.

Pausing Your Programme

You may request a pause on account of illness, surgery, bereavement, travel or other genuine difficulty by writing to us. A pause may be granted for up to [STATE PERIOD — e.g. 60 days] in aggregate, at our discretion, with the unused balance of the programme period preserved. A pause is not a cancellation and gives rise to no refund.

Chargebacks and Payment Disputes

If you have a concern about a payment, please raise it with us first at care@reversemydiabetes.co. We will respond within forty-eight (48) hours and work to resolve it.

Initiating a chargeback or payment dispute with your bank or card issuer in respect of services already delivered, without first raising the matter with us, is a breach of these terms. On receipt of such a chargeback we may suspend your access pending resolution, and will contest it with evidence of the services delivered. You remain liable for any amount properly due together with any charge levied on us in consequence.

Grievances

Any grievance concerning fees, this Policy or its application may be addressed to:

Grievances are acknowledged within forty-eight (48) hours and resolved within thirty (30) days of receipt. Nothing in this Policy limits any right you may have under the Consumer Protection Act, 2019, including the right to approach the appropriate consumer forum.

What This Programme Is

Reverse My Diabetes is an educational and lifestyle-support programme. We work with you on food, movement, sleep, stress and daily habits, drawing on nutritional science and on traditional Indian wellness practice, including Ayurvedic and nutraceutical preparations classified as food.

The aim is to support your metabolic health and to help you build habits you can actually sustain. Done alongside proper medical care, that is worthwhile work. It is not a replacement for that care.

What This Programme Is Not

This programme does not diagnose, treat, cure, prevent or reverse diabetes or any other disease.

It is not medical practice. It is not a clinical service. It is not telemedicine. Nothing we supply is a drug or a medicine. No claim we make has been evaluated by the Food Safety and Standards Authority of India, the Central Drugs Standard Control Organisation, the Ministry of AYUSH or any other authority as a treatment or cure.

If anyone connected with us — a coach, a counsellor, an affiliate, a salesperson — tells you this programme will cure your diabetes or let you stop your medicines, they are not authorised to say that, and it is not true. Please report it to us at care@reversemydiabetes.co.

We Are Not Your Doctor

Using this website, filling our forms, taking our assessment or joining the programme does not create a doctor–patient relationship between you and us, or between you and anyone on our team.

Our coaches and dietitians work with you in a food and lifestyle advisory capacity only. Even where a team member holds a professional registration, within this programme they are not diagnosing you, not prescribing for you, and not exercising clinical judgment about your treatment. Those things belong to your treating doctor.

Our calls, messages and WhatsApp conversations are educational and administrative. They are not consultations, and no clinical record of you is created by them.

Do Not Stop or Change Your Medication

Here is why this matters so much. Changing what you eat changes your blood sugar, sometimes quickly. If you are taking insulin or certain tablets and you cut your food intake sharply without your doctor adjusting your dose, your blood sugar can fall dangerously low. That is a medical emergency.

The right sequence is always: tell your doctor you are starting this programme, follow the plan, monitor your readings, and let your doctor decide if and when your dose should change. Many people do see their doctor reduce medication over time. That decision is theirs to make, not ours, and not yours alone.

Low Blood Sugar — Learn the Signs Now

Hypoglycaemia means blood sugar that has fallen too low. Anyone on insulin or sulfonylurea tablets should know these signs before starting any dietary change. Learn them now, not later.

If you feel these, check your blood sugar if you can, and treat it straight away with fast-acting sugar as your doctor or diabetes educator has advised you. Do not wait to see if it passes. Once you are better, eat something more substantial, and tell your doctor that it happened — repeated low readings mean your dose needs review.

When to Get Medical Help Immediately

Stop the programme and seek medical attention at once — from your doctor, the nearest hospital, or by dialling 112 — if you experience any of the following:

• chest pain, pressure or tightness; pain spreading to arm, neck or jaw
• breathlessness at rest, or breathing that is deep and rapid
• confusion, fainting, seizure, or any change in consciousness
• persistent vomiting, or inability to keep fluids down
• breath with an unusual fruity smell, together with thirst and passing a lot of urine
• severe abdominal pain
• sudden weakness or numbness on one side, drooping face, difficulty speaking
• sudden loss or blurring of vision
• a foot wound, blister, ulcer or area of redness, swelling or blackening — however small and however painless
• a fever or infection that is not settling
• blood sugar readings that are persistently very high or very low

Who Should Not Start Without Written Clearance

Please do not begin this programme until your treating doctor has cleared you in writing, if any of these apply to you:

• Type 1 diabetes, or any insulin-dependent condition
• pregnancy, planning a pregnancy, gestational diabetes, or breastfeeding
• kidney disease, reduced kidney function, or dialysis
• liver disease
• a past episode of diabetic ketoacidosis, or repeated low blood sugar episodes
• eye disease from diabetes, a foot ulcer, nerve damage, or delayed stomach emptying
• heart disease, a recent heart attack or stroke, or an irregular heartbeat
• an eating disorder, now or in the past
• cancer under treatment, a transplant, or medicines that suppress immunity
• blood thinners, thyroid medicines, or any medicine your doctor has told you needs careful dose control
• you are under 18

This is not us being cautious for the sake of it. In each of these situations dietary change carries specific risks that need medical oversight. We may also decline your enrolment ourselves if we think the programme is not safe for you.

About the Word "Reverse"

Diabetes is a chronic condition. Some people, particularly earlier in the illness, achieve what doctors call remission — blood sugar in the normal range without medication. Remission is not the same as cure. It requires ongoing effort, it can end, and it needs continued medical follow-up. Many people do not achieve it at all, and that is not a failure on their part.

If you took our name to mean a guaranteed cure, we would rather correct that now than have you believe it.

Your Quiz Score Is Not a Diagnosis

Our assessment and the report it generates are educational tools. They take the answers you type in and run them through a fixed set of rules. Nobody examines you. No blood test is done. No doctor reviews it before it appears on your screen.

That means the score, the colour band, the risk level and anything the report says about possible complications are there to prompt reflection and a conversation with your doctor — not to tell you what is happening inside your body.

A good score does not mean you are healthy. A worrying score does not mean you are ill. In both cases the answer is the same: see a doctor and get properly tested.

Supplements, Herbs and Ayurvedic Preparations

Anything we recommend or supply in this category is a food, food supplement or traditional preparation — not a drug, and not a treatment for any disease.

Natural does not mean harmless. Please take these seriously:

1. Herbs interact with medicines. Several common herbs affect blood sugar, blood thinning, thyroid function or blood pressure. Combined with your prescription, the effect can be too strong or too weak. Show every supplement to your doctor and your pharmacist before you start it.
2. Take only the stated amount. More is not better, and some preparations are harmful in excess.
3. Allergies and reactions happen. Stop immediately and see a doctor if you develop a rash, swelling, breathing difficulty, severe stomach upset or any unusual symptom.
4. Check the licence. Look for the FSSAI or AYUSH licence number on the pack, and keep the packaging and batch number.
5. Tell us and your doctor about every other supplement you already take, including ones bought without advice.

Results Are Not Guaranteed

We cannot promise you any result, and we do not. How a body responds depends on genetics, how long you have had diabetes, how much insulin your pancreas still makes, your other conditions, your medicines, your age, your sleep, your stress and a good deal we cannot see or control.

Any number, percentage or timeline you see in our marketing is an illustration, not a commitment. Two people can follow the same plan with equal discipline and get different results. If yours are slower than you hoped, it does not mean you have done something wrong.

Other People's Stories

The testimonials, before-and-after accounts and reported readings on our website are individual experiences, shared voluntarily. They are not verified by independent audit, not clinically validated, and not typical.

They tell you what happened for one person. They tell you nothing about what will happen for you, and they are not a promise from us.

Keep Monitoring, Keep Your Appointments

While you are on this programme, please continue everything your doctor has asked of you:

• check your blood sugar as often as advised, and write the readings down
• get your HbA1c and other tests done on schedule
• keep your annual eye check, kidney test and foot examination
• attend your review appointments even when you feel well
• tell your doctor you are following this programme, and take your plan with you

Feeling better is not proof that everything is fine. Diabetes damages quietly. Testing is how you actually know.

What We Ask of You

By joining, you are telling us that you have read this page, that you understand what this programme is and is not, and that you accept the risks described here. We also ask you to:

1. tell us the truth about your conditions, medicines, allergies and pregnancy status, and update us if anything changes;
2. stay under your doctor's care throughout;
3. follow the plan sensibly — no extreme restriction, no prolonged fasting, no punishing exercise beyond what is written;
4. speak up early if something feels wrong, rather than pushing through;
5. ask us if anything in the plan is unclear, instead of guessing.

If the programme is not fitting your life, tell us and we will rebuild it. Please do not simply stop eating properly in order to keep up with it.

Reporting a Problem or a Reaction

If you experience any adverse effect, reaction or worsening while on this programme, see a doctor first. Then tell us, so we can review your plan and record it:

This Medical Disclaimer forms part of our Terms & Conditions and should be read with them, with our Privacy Policy and with our Refund Policy.